U.S. advertisers spent more than 180 billion dollars last year trying to target specific individuals via billboard ads, among magazine pages, Google search results, bus stop shelters, TV commercials, and the like, hoping to be seen by a prospective customer and to inspire an action on their part. But, what if you could market to [...]
One of the greatest fears of valet guests and operators is damage to vehicles. We’ve all been there before. Whether you utilized a valet service or not – there’s nothing like stepping out of the hotel or store or restaurant to find that your car has been dinged, or scratched, or hit, or in some [...]
The process of leaving your car with a valet – handing off your keys, stashing your ticket and reclaiming your vehicle – is relatively simple. The duties of a valet supervisor, however, are not. On top of exuding professionalism and living up to the highest level of customer expectations, the manager of a valet stand [...]
As travelers, we’ve grown to expect long lines at security checkpoints, crowded highways, and a dozen of other tiny delays during the holiday season. We also expect a higher caliber of customer service from airport security and staff who would like to do everything in their power to relieve the stress of holiday travel. “This [...]
Rising 72 stories and 921 feet above downtown Dallas, the Bank of America Plaza is impossible to miss. Self-described as “a magnet for activity in the Central Business District and home to a wide array of the region’s most prestigious businesses,” the beautiful landmark is the tallest building in the city. Easy access to local [...]
The Aria Resort and Casino, conspicuously couched within MGM's City Center complex on the Las Vegas Strip, is at minimum, a technological marvel. Built in 2009 on 140 million square feet of broadband network, the Aria remains as futuristic as ever with luxury automation gracing each of its 4000 guest rooms. For instance, when a [...]
In the world of customer service – the actual quality of the service you deliver means nothing if not for your customer’s perception of it. From their purchase behavior, to the memories and emotions they associate with your brand, the quickest way to gain a loyal follower is to make them feel as though your [...]
Did you know that 62% of customers don’t think that the brands that they’re most loyal to are doing enough to reward them? According to a recent study by Hubspot, rewards programs are widely regarded by customers as integral to customer service and increasingly expected across the board. SMS Valet understands that customer experience lies [...]
Bit by bit we are moving from a world of physical servers and clunky desks to one in which cloud computing reigns supreme. Everything we do, from catching rides to paying bills, is increasingly driven by cloud-technology. We can get rid of the paper, get out of the office, and get on with the things [...]
Here’s a review you never want to read. “Used the valet at North Park Mall to have dinner with friends at Kona. When the night was over and we were leaving, I handed my validated ticket to the guy at the stand. He took it and I waited... and waited... and waited... I could literally [...]
